Terms and Conditions

By purchasing a ticket you confirm that you have read, understood and accept the following terms and conditions:

Weather/cancellation

We do not guarantee that your tour will take place at the scheduled time. Schedules may change without notice for a variety of reasons including, but not limited, to bad weather and technical disruptions. Scheduled times do not form part of your contract with us.

We reserve the right to cancel or change a tour or to replace any boats at any time in the interests of passenger safety. Weather and sea conditions can change quickly and this may alter the status of your tour at any time. In rough sea conditions, the boat captain may increase child age limits or place restrictions on or refuse to carry passengers with medical conditions and/or limited mobility and on passengers who are pregnant.

Health/safety

We may refuse to carry you if we, acting reasonably, are not completely satisfied that it is practicable and safe for you to participate in the tour. Before you make any booking you must tell us if you (including all participants in your booking) suffer from any illness, disease or other mobility or medical condition which may make it impracticable or unsafe for you or other passengers to participate in the tour, or if you think you could be affected by adverse sea and weather conditions. 

All tours carry a degree of risk and by participating in the tour provided by us you are expressly assuming those risks personally and are, to the maximum extent permitted by law, releasing us and our officers and employees from any liability, claims, losses, damages or expenses caused by any event, including, but not limited to: personal injury or death, property loss or damage, acts which may be construed as negligent or accidental, any other loss, damage, suffering, emotional or nervous disorder.

To ensure maximum safety and enjoyment of the tour by yourself and other passengers you must follow all reasonable instructions given by our staff before, during and after the tour and you agree that you will ensure that any children in your care do the same. You are responsible for the safety and protection of your own personal possessions at all times.

Even if you have a booking, we may refuse to carry you if we reasonably believe that carrying you may put the safety of the boat or the safety or health of any person in the boat in danger or at risk, or if you have not obeyed the instructions of our staff or a member of the crew of the boat relating to safety or security, or if you require special assistance and you have not previously made arrangements for such assistance, or if you are drunk or under the influence of alcohol or drugs, or we reasonably believe you are in unlawful possession of drugs. 

Check in Deadline

Check-in deadlines apply and may be strictly enforced. To help us get your tour away on time, ensure you are at the departure point by the time specified. You will not be able to check-in after the check-in deadline. Arrival after the check-in deadline may result in you losing your tour and the entire fare paid. The boat will not be held for you if you arrive late at the departure point. We are not liable to you for any direct or indirect loss or damage you may suffer as a result of your late arrival at either check in or the departure point.

Guarantee

There is no guarantee that whales will be seen on your tour. In the event your tour does not sight a whale we guarantee to refund 80% of your tour cost. This refund guarantee does not apply to Nature Cruises (i.e. tours not focused on Whale Watching)

Summary of fare conditions

Online Bookings
The name Whale Watch Kaikoura will appear on cardholder statements for bookings made through this website.

Tour Cancellation
In the event that your tour is cancelled due to adverse sea or weather conditions a full refund will be given.



Booking Cancellation or Changes

To cancel or change your booking please contact us by:

Contact Information
Freephone
0800 655 121
International
+ 64 3 319 6767
Fax
+ 64 3 319 6545
Email
res@whalewatch.co.nz

Please note:

Agreement

By purchasing a tour ticket you are saying that you understand and accept the above terms and conditions and also that you:

(1)    agree that your successors, executors, administrators and next of kin are bound by the terms and conditions;

(2)    agree, to the maximum extent permitted by law, not to commence any litigation or proceedings in any country in relation to the risks and perils of the tour and to indemnify us against any such claims;

(3)    consent to receive medical treatment in the case of injury, accident or illness during the tour and to indemnify us against any claims in respect of this treatment;

(4)    agree that any photographs, films, sound, video or other recordings taken of events or people by anyone during the tour will not be used in any promotion or advertising without our consent, however, we may use such images or recordings at our complete discretion without any prior approval;

(5)    confirm that the email address you have provided belongs to you or is authorised for your use and that you consent to us sending to you, from time to time and until such time as you unsubscribe, marketing information (including surveys) in relation to our business and your experience with us;

(6)    agree that this Agreement is governed by New Zealand law and the exclusive jurisdiction of the New Zealand courts.

Privacy Policy

Any personal information we collect from you will be kept confidential to the best of our ability.  You will appreciate, however that we cannot guarantee the security of transmission.  By purchasing a tour ticket you are confirming that the use of your email address for marketing or survey purposes as mentioned above is an authorised use of your personal information under the Privacy Act 1993.

Please enjoy your Whale Watch tour and feel free to ask any of our staff should you require further information or clarification regarding the above terms and conditions.

Kaikōura’s Summer weather has been a treat this past week, making for some epic sea conditions and amazing clear sightings of marine life out on the water.

It seems like Tiaki and Tutu, two of our favourite whales to see out in the Canyon, have been getting reacquainted since they’ve reunited, as this marks the second week in a row that we’ve seen catching a breather up on the surface and diving down to feed together. Looks like they missed each other as much as we missed them whilst they were away!

Other semi-residential Sperm Whales we saw this week included Mati Mati and Aoraki as well as many transient Sperm Whales who are constantly drawn to Kaikōura due to the abundance of food on offer. As with the majority of our tours, we sighted NZ Fur Seals, Hectors Dolphins, Dusky Dolphins and a variety of seabirds including the Great Wandering Albatross.

Who else is planning to kick start their Summer with a whale watching tour? Bring your family and friends along too and make it an adventure! Buy a whale watching gift voucher or, better yet, check out our Marine Combo deal! Get above, on and below the water with a scenic flight, whale watching boat trip and swim with the dolphins! The ultimate gift this Christmas and one of the best ways to make some lasting Summer memories.

Don’t forget, State Highway 1 North is re-opening this Friday afternoon. And yes, the world famous Nins Bin caravan will be ready to welcome you back! So if you’re making your way along the Coast, stop to enjoy the warm weather, soak up the scenes and take in this incredible new landscape that Kaikōura is quickly becoming known for. They’ll be serving freshly caught crayfish and all that other good stuff including mussels, whitebait and the classic Kiwi fish n’ chips right on the beach – does it get any better?!

ROAD ACCESS UPDATE

There is a possibility of short delays with it being 30km/hour through parts of the route. The full rebuild of the highway will continue in 2018. Check the NZTA website for road updates before traveling. INLAND ROUTE 70 IS OPEN 24/7.

KAIKOURA BUSINESS UPDATE

Kaikōura is open for business. For latest updates on accommodation, restaurant and retail information please contact the team at the Kaikōura I-Site who will be able to help you find what suits your needs during your stay in Kaikōura. 

ORGANISED TRANSPORT OPTIONS FROM CHRISTCHURCH

Hasslefree ToursCanterbury Leisure Tours & Kaikoura Express have daily services from Christchurch to Kaikōura with a return service from Christchurch. Kiwi Experience now have the option of a day tour out of Christchurch for their travellers. Intercity Bus also provides a bus service between Christchurch and Kaikoura return.

Progress on the work being done on the roads (along with harbour repairs) can be found on the dedicated Kaikoura Earthquake Response page provided by the team at NZTA. This page is updated weekly on Fridays. Work is also underway on the railway network, please be aware and take care when using rail crossings.

The team at Whale Watch Kaikoura.